Holiday Marketing Guide
Your Comprehensive Guide To Black Friday, Cyber Monday and ‘Q5’

Marketing Tips To Elevate Your Business This Holiday Season and Next Year

With Black Friday and Cyber Monday (BFCM) ad spending set to skyrocket, your marketing ROI becomes more critical than ever. How will your business successfully stand out?

In this guide, we’ve gathered insights and strategies from TriMark Digital’s marketing experts to help you navigate shifts in technology, consumer behavior and more. With these tactics, your brand can better drive engagement, conversions and customer loyalty through the rest of 2024 and into 2025.

Stay ahead of the curve and maximize your marketing with these insider strategies.

Consumer Behavior Insights

1. Increased Use of AI for Personalization

AI is playing a bigger role in optimizing content, product recommendations and timing. For example, hyper-targeted dynamic emails powered by AI are becoming more of the standard for boosting consumer engagement.

2. Greater Focus on Sustainability

Consumer demand for eco-friendly practices has continued to grow, with more emphasis than ever on offering and promoting sustainable products and services.

3. Evolving Payment Options

The popularity of Buy Now, Pay Later (BNPL) has continued to rise, with more prominent options needed to accommodate budget-conscious shoppers.

4. Election-Driven Spending Changes

The 2024 election may affect how consumers view the health of the economy, causing them to adjust their spending habits in anticipation of change. Some might feel optimistic and spend more, while others could become cautious and hold back.

Advertisers should be prepared to address post-election sentiment in their ad copy to try to become more relatable and thus more likable as a brand.

— Dani Roberts, VP of Key Accounts

I think the wide adoption of AI has made consumers expect a high level of personalization.”

— Jordan Nowlin, Director of Paid Social

Loyalty Shopper Data According to Salesforce

40% of holiday purchases are predicted to come from repeat buyers.

46% of shoppers say earning and redeeming loyalty points is the second-biggest factor influencing where they shop (after price).

63% of shoppers are making more purchases from stores where they can earn and redeem loyalty points.

Email & SMS

Make Your Brand Inbox-Worthy

BFCM is the perfect time to grow your email list and drive SMS engagement.

Market Exclusive Email Offers

Use website pop-ups and social media promotions offering discounts or early access perks to entice email sign-ups.

Leverage SMS and Push Notifications

Send alerts with discount codes and abandoned cart reminders to ensure your customers never miss a deal.

EXPLORE OUR FULL BFCM EMAIL MARKETING GUIDE

Graphic of email popup and sms marketing
Web & UX

Make Checkout Irresistible

Create Mobile-Friendly UX

With over half of all online transactions happening on mobile, it’s crucial to optimize.

Streamlined Checkout

Simplify the checkout process with one-click payments and mobile wallet options like Apple Pay and Google Pay.

Mobile-Exclusive Deals

Reward mobile users with app-only or mobile-exclusive discounts to drive quick, on-the-go purchases.

Build Urgency with Time-Limited Offers

Use time-sensitive offers to tap into BFCM FOMO and push shoppers toward faster purchasing decisions.

Flash Sales

Run short, high-impact sales using live countdown timers on landing pages.

Low Stock Alerts

Use scarcity messaging like “Only 3 left in stock!” to motivate immediate product purchases.

Website countdown and urgency graphic

Retailers should expect to see unprecedented ‘deals’ from competitors that return us to prices from five years ago. Consumers will perceive these as major discounts, sparking excitement and boosting sales.” 

— Dani Roberts, VP of Key Accounts

SEO

Create Trust-Building Content

Do The Research For Them

Enhance product or service descriptions to improve user experience, empower consumer choices and boost search visibility.

Add Comprehensive Comparison Features

Google increasingly favors comparative content in search results. Create easy-to-scan tables or guides for similar products.

Include Detailed Specifications

Provide precise measurements and insights that go beyond basic product or service sizing (e.g., S/M/L).

Leverage User-Generated Content (UGC)

Use UGC to enhance search rankings, boost your brand’s credibility and attract qualified traffic.

Encourage and Showcase Authentic Reviews

Google prioritizes brands that feature honest feedback.

Foster Community Discussions

Encourage satisfied customers to share their experiences on forums.

Implement Proper Review Schema Markup

This enhances the visibility of customer reviews in search results.

Customer testimonial illustration

Enhance Visual Search Optimization

Improve your visibility in search results by implementing imagery best practices.

Use High-Quality, Original Images

Prioritize images that clearly showcase product features or service details for easy visual comparisons.

Categorize Images Effectively

Write keyword-rich, descriptive alt text and file names.

Create Highly Visual Collections

Design layouts that display well in Google’s visual search features.

Compress Images for Faster Loading

Try to keep file sizes under 100KB while still maintaining image quality.

Structure Content for Enhanced Readability

You can cater to user preferences and search engine algorithms when you do.

Use Lists To Compare Features Of Similar Products

Google is displaying list results 42% more, so it’s a great opportunity to grow traffic.

Create Easy-To-Scan Content

This is essential for helping users make quicker purchasing decisions.

Include Data-Driven Proof Points

This enhances consumer decision-making and differentiates your offerings from competitors.

Social Media

Boost Visibility, Spark Interest, Enhance Access

Drive excitement for your brand and maximize engagement with these steps.

1. Use Effective Hashtags

Make your brand more discoverable by implementing relevant ones across your posts.

2. Share Behind-the-Scenes Previews

Give your audience a sneak peek of preparations and special features in your social stories.

3. Display Instagram Highlights

Create a dedicated space to showcase all your BFCM promotions and items.

Bojangles organic social example
Content

Turn Your Brand Into A Resource

Emphasize Your Benefits

With inflation hitting hard, consumers are being more choosy than ever. To win their business, it’s crucial to clearly communicate the value your products or services provide. People want to feel confident that their purchase is worth it, especially when they’re already feeling squeezed by prices on necessities.

“Consumers will crave straightforward, no-nonsense messaging, especially after months of election ads filled with questionable claims. Since people are aware they’re being marketed to, authenticity will stand out.”

— Laasya Vulimiri, Associate Director, Paid Media

Audience shopping persona examples

Develop Persona-Based Shopping Resources

Help your customers navigate the holiday rush by offering tailored shopping guides.

Budget-Conscious Shoppers

Recommend “Gifts Under $50” or “Best Deals for Savvy Shoppers.”

Luxury Shoppers

Feature premium or exclusive products for high-end deals.

Last-Minute Shoppers

Offer fast shipping or digital gift cards to cater to procrastinators.

Hobby Shoppers

Curate products based on hobbies, like “Tech Enthusiasts” or “Fitness Fanatics.”

Limit How You Advertise AI Usage

While it’s perfectly fine to be excited about AI in your business, it probably shouldn’t be a focus of your messaging (unless AI is your business). A 2024 study by Washington State University, published in the Journal of Hospitality Marketing & Management, found that mentioning ‘AI’ in product or service descriptions—compared to ‘high-tech’—consistently lowered consumer interest across eight categories in over 1,000 adults. The negative reaction was even stronger for ‘sensitive’ offerings, like medical services.

Unlock the Power of ‘Q5’

The period between late December and mid-January offers a unique opportunity for cost-effective marketing with less competition.

1. Post-Holiday Follow-Up Campaigns

Build loyalty and continue driving sales past BFCM.

Thank-You Emails

Send personalized thank-you notes offering related product recommendations to drive repeat purchases.

Abandoned Cart Emails

Target customers who didn’t complete their purchases, reminding them to return and buy.

2. Cater to Gift Card Shoppers

Consumers who received gift cards for your business or general prepaid cards this holiday season are prime candidates for targeted ads and emails incentivizing them to purchase now. This is especially true if you can grab them with a post-BFCM sale.

3. New Quarter, New Me

Now is the ideal time to experiment with personalized strategies that didn’t fit into your traditional BFCM marketing campaign. You don’t need to allocate all your resources, either—simply exploring fresh ideas, like a shopper personality quiz or other unconventional approaches for your brand, can tap into the “New Year, New Me” sentiment and enhance your impact.

Holiday Shopping Image

Key Takeaways to Stand Out in the Busiest Shopping Season and Beyond

As you prepare for BFCM, remember that a well-planned strategy can significantly boost your sales and brand visibility.Email & SMS: Grow your contact list with exclusive offers and drive conversions through reminders and abandoned cart alerts.

  • Paid Media: Optimize ad spend for cost-effective lead generation and consider influencer partnerships for higher returns.
  • Website & UX: Streamline the checkout experience with mobile optimization and time-limited offers that create urgency.
  • SEO: Build credibility through user-generated content (UGC), comparison features and visual search optimization.
  • Social Media: Increase visibility with effective hashtags, behind-the-scenes content and dedicated Instagram highlights.
  • Content: Clearly highlight product benefits and create persona-based shopping guides to engage specific customers.
  • ‘Q5’: Target purchasers, abandoned cart shoppers and gift card recipients while experimenting with new campaign strategies.

 

With these tips, your brand can thrive this holiday season and into the new year. For year-round marketing ideas, explore our blog!